CANCELLATIONS AND REFUNDS


1.1 Credit card fees and fees paid to us are non-transferable and non-refundable.

1.2 If you cancel your travel, you are liable to pay us a Cancellation Fee of 50% of the value of the cancelled travel booking. Additionally, if the Service Provider charges us for the cancelled travel, you must reimburse us for those charges.

1.3 Cancellations due to personal reasons may result in non-refundable fees, especially for tour products confirmed based on the number of participants. We advise careful consideration of your travel plans before booking.

1.4 Cancellation fees can be up to 100% of the booking cost, regardless of whether travel has commenced, such as for cancellations made within 24 hours of travel or specific booking conditions.

1.5 The Cancellation Fee applies in all cases where a tour proceeds despite your absence due to reasons like "acts of God" (e.g., road closures due to flooding).

1.6 If a tour or other travel service is cancelled by the Service Provider, we will attempt to rebook you without charge first. If rebooking is not feasible, we will refund you the tour or travel service amount paid, less a 10% administration fee ("Admin Fee").

1.7 [Skydiving] In case of cancellation due to weather conditions, rescheduling of dates is standard. If you are unable to reschedule due to personal reasons, a refund will be issued after deducting a $10 processing fee from the amount paid to us.

1.8 Refunds, minus the Admin Fee, depend on receiving a fully refundable amount from the cancelling supplier.

1.9 [Theme Parks] Tickets issued by Hyundai Travel are valid only on specified dates and are non-cancellable and non-refundable. Rescheduling of theme park and restaurant tickets is not permitted. Entry requires presentation of printed tickets; entry will be denied without them. Before entry, verify entry times and holiday opening hours with the venue.

1.10 Each supplier has different cancellation policies, handled case by case. Note that in cases of Natural Disasters (e.g., flood, fire, cyclone), many providers do not offer refunds, so we cannot refund you. We strongly recommend Travel Insurance to cover such situations.

1.11 The 10% Admin Fee does not apply to Dive Courses where a Dive Medical test is failed, or to Skydives cancelled by the Service Provider within 3 days of booking due to weather, which qualify for a full refund.

1.12 Participation in Skydiving and Scuba Diving requires completion of a thorough medical checklist, which must be submitted to the tour operator.

1.13 By agreeing to these terms and conditions and acquiring a cancellation insurance policy, you can reduce the risk of incurring various fees and unexpected costs due to unforeseen circumstances and changes. Depending on the policy purchased, you may be able to claim up to 100% of the associated costs and fees through the insurance provider.

1.14 Tickets for theme parks, attractions, shows, coupons, and gift vouchers are non-refundable in all circumstances.

1.15 Any bookings commencing during a “special event period” are non-refundable in all circumstances. This includes, but is not limited to, trade fairs, public or national holidays, school holidays, New Year's, Christmas, Easter, and other designated periods.


[Flight Tickets]


[Flights Guidelines for international flights]

  • Check-in for your flight must be completed at the airport at least 2 hours prior to departure. Late check-in may result in denial of boarding.

  • Date changes to flight tickets incur change fees from $250 ~ (as per airline and Hyundai Travel terms).

  • Seat allocation on flights is at the discretion of the airline and must be obtained individually at the check-in counter.

  • Since March 2007, liquids exceeding 100ml per container (such as cosmetics, toothpaste, and gels) are not allowed in carry-on luggage.

  • Flight schedules are subject to change due to airline operational requirements.

  • Cancellation fees vary by airline after ticket issuance.

  • Flight ticket cancellations initiated by the customer are non-refundable.

  • Same-day flight cancellations and changes are subject to airline penalties, approximately AU $250 in addition to any airline fees.

  • It is your responsibility to check your Flight details before issuing the ticket. (Name, Destination, Date and so on)

  • We highly recommend purchasing personal insurance before your trip.

  • Check-in for your flight must be completed at the airport at least 2 hours prior to departure. Late check-in may result in denial of boarding.

  • Domestic flight tickets in Australia are non-refundable.

  • Date changes to domestic flight tickets in Australia are subject to change fees (as per airline policies).


Please check our General Terms and Condition as well.



현대여행사 


대표 : Hyundai Travel 

주소 : 204/89 Charlotte Street, Brisbane City QLD 4000 

ABN : 84154713372

개인정보책임자 : admin@hyundaitravel.com 

현대여행사 고객센터


호주 : 07-3210-0061 

한국 : 070-8625-9942