Hyundai Travel TERMS AND CONDITIONS


Last Updated: 24/JUNE/2024


1.1 Your travel arrangements have been organized by Hyundai Travel, operating under ABN 84 154 713 372, referred to as "Hyundai Travel," "us," or "we." 

These arrangements are governed by the following terms and conditions.

1.2 Your travel voucher(s) or ticket(s) will be sent to you via email separately upon confirmation of your booking(s) by our suppliers.

This typically occurs within 24-48 hours.

1.3 The issued ticket(s) ("vouchers") have been booked on your behalf by Hyundai Travel with various Service Providers.

Each Service Provider may impose their own terms and conditions that apply to your travel. It is essential that you carefully review the relevant product page 

associated with each booking to fully understand all applicable terms and conditions. For further clarification beyond what is provided on the product page, 

we recommend contacting the respective Service Provider directly.

1.4 We reserve the right to modify these terms and conditions periodically. The updated terms and conditions will be published on our website, 

indicating the date of the revision.


GENERAL CONDITIONS

2.1 Prices and inclusions are subject to change without prior notice.

2.2 Travel insurance is not included in the cost of any product, and we strongly recommend that you purchase your own.

2.3 All implied terms or warranties, whether statutory or otherwise, are excluded in relation to the services provided by us under these Terms and Conditions. 

The Australian Consumer Law provides consumers with a number of protections and Consumer Guarantees which cannot be excluded or limited ("Consumer Guarantees"). These terms and conditions are subject to those Consumer Guarantees.

In the event of a minor service failure, we may, at our discretion, provide the services again or offer you a refund. 


For a major service failure, you have the option to:

  • Cancel the services and receive a refund,

  • Request a replacement service, or

  • Seek compensation for the difference in value between the service provided and the service purchased.



Additionally, you are entitled to compensation for any other reasonably foreseeable loss or damage arising from a major service failure. Our own refund policy applies.

The Consumer Guarantees referred to do not apply to, and we do not accept liability for, service failures relating to the transport of goods for the purposes 

of a consumer’s business, trade, profession, or occupation. Where our services are not acquired for personal, domestic, or household purposes, 

our liability for failure to comply with the Consumer Guarantees is limited to supplying the services again or paying the costs of having the services supplied again.


BOOKING CONFIRMATIONS

Your Responsibilities:

3.1 For open-dated tickets: You must schedule your travel dates in advance with the individual Service Provider as specified on your ticket/voucher. 

We recommend booking at least 14 days prior.

3.2 For tickets with booked dates: It is your responsibility to use your tickets on the dates booked. If you wish to change these dates, you must arrange it directly 

with the Service Provider with sufficient notice.

3.3 You must confirm all booked dates 48 hours prior to your travel or as specified on your ticket/voucher. If applicable, dietary requirements should also be confirmed 

at this time. It is your responsibility to verify your travel arrangements, and we recommend contacting the tour company to reconfirm them before your travel date.

3.4 Your booking will only be processed once you have provided all required details. You will have the opportunity to complete these details after making your payment.


CANCELLATIONS AND REFUNDS

4.1 Credit card fees and fees paid to us are non-transferable and non-refundable.

4.2 If you cancel your travel, you are liable to pay us a Cancellation Fee of 25% of the value of the cancelled travel booking. 

Additionally, if the Service Provider charges us for the cancelled travel, you must reimburse us for those charges.

4.3 Cancellations due to personal reasons may result in non-refundable fees, especially for tour products confirmed based on the number of participants. 

We advise careful consideration of your travel plans before booking.

4.4 Cancellation fees can be up to 100% of the booking cost, regardless of whether travel has commenced, such as for cancellations made within 24 hours of travel 

or specific booking conditions.

4.5 The Cancellation Fee applies in all cases where a tour proceeds despite your absence due to reasons like "acts of God" (e.g., road closures due to flooding, Hurricane ETC).

4.6 If a tour or other travel service is cancelled by the Service Provider, we will attempt to rebook you without charge first. If rebooking is not feasible, 

we will refund you the tour or travel service amount paid, less a 10% administration fee ("Admin Fee").

4.7 [Skydiving] In case of cancellation due to weather conditions, rescheduling of dates is standard. If you are unable to reschedule due to personal reasons, 

a refund will be issued after deducting a $10 processing fee from the amount paid to us.

4.8 Refunds, minus the Admin Fee, depend on receiving a fully refundable amount from the cancelling supplier.

4.9 [Theme Parks] Tickets issued by Hyundai Travel are valid only on specified dates and are non-cancellable and non-refundable. 

Rescheduling of theme park and restaurant tickets is not permitted. Entry requires presentation of printed tickets; entry will be denied without them. 

Before entry, verify entry times and holiday opening hours with the venue.

4.10 Each supplier has different cancellation policies, handled case by case. Note that in cases of Natural Disasters (e.g., flood, fire, cyclone), 

many providers do not offer refunds, so we cannot refund you. We strongly recommend Travel Insurance to cover such situations.

4.11 The 10% Admin Fee does not apply to Dive Courses where a Dive Medical test is failed, or to Skydives cancelled by the Service Provider within 3 days of booking

due to weather, which qualify for a full refund.

4.12 Participation in Skydiving and Scuba Diving requires completion of a thorough medical checklist, which must be submitted to the tour operator.

4.13 By agreeing to these terms and conditions and acquiring a cancellation insurance policy, you can reduce the risk of incurring various fees and 

unexpected costs due to unforeseen circumstances and changes. Depending on the policy purchased, you may be able to claim up to 100% 

of the associated costs and fees through the insurance provider.

4.14 Tickets for theme parks, attractions, shows, coupons, and gift vouchers are non-refundable in all circumstances.

4.15 Any bookings commencing during a “special event period” are non-refundable in all circumstances. This includes, but is not limited to, 

trade fairs, public or national holidays, school holidays, New Year's, Christmas, Easter, and other designated periods.


REFUND POLICY

  • For Korean tour operators, once the reservation is confirmed, cancellation and refund are not permitted.
  • If you request a refund after receiving the package tour voucher, Hyundai Travel's handling fee and a 25% cancellation fee will apply.
  • Accommodation, airfare, and entrance tickets are non-refundable once booked and confirmed ("Booking Confirmed").
  • A cancellation fee of 50% of the tour cost will apply 6 to 10 business days prior to the tour date.
  • A cancellation fee of 100% of the tour cost will apply 5 business days prior to the tour date.
  • During peak seasons (December to February, July to August, and holidays such as Lunar New Year and Chuseok), date changes and cancellations are not permitted           7 days prior to the tour date.
  • If the minimum tour departure requirement is not met, the tour will be canceled, and a full refund will be issued.
  • In case of flight delays or cancellations, standard refund policies will apply.
  • Discounts already applied will be excluded from the refund amount upon cancellation.
  • Changes or reversals cannot be made after the cancellation and refund process.
  • When booking a tour and depositing it to a bank account in South Korea, the amount will be converted based on Hyundai Travel's exchange rate and can be transferred to a Korean bank account upon agreement.
  • When requesting a refund to a South Korean bank account, a transfer fee will be deducted based on Hyundai Travel's standard exchange rate, upon agreement.
  • For all New Zealand tours, upfront payments to tour operators are made during the booking process, and refunds and cancellations are not possible under these circumstances.
  • If a tour by the respective tour operator (TPO) is canceled due to weather conditions, $10 will be deducted from the tour amount for the cancellation process 
  • (excluding skydiving, where $10 will be deducted).
  • Refund requests initiated by customer request are subject to Hyundai Travel's terms and conditions as well as those of the respective tour operator (TPO).
  • The refund process typically takes between 1 to 4 weeks.


Hyundai Travel Brisbane Day Tour Regulations

  1. Departure is confirmed with 5 or more participants. Please confirm availability before booking.

  2. Once booked, Hyundai Travel day tours cannot be rescheduled.

  3. When confirmed for departure with 4 participants, an additional $10 per person applies (small group tour operation cost).

  4. A full refund is provided in case of tour cancellation due to insufficient participants.

  5. If you haven't received your voucher via email, please check your spam mailbox.

  6. For O'Reilly National Park tours, feeding parrots/alpacas and related experiences incur an additional local cost of approximately $3.

  7. Please arrive punctually at the designated meeting time. No refunds or schedule changes are possible if you're late.

  8. Vehicle arrangements may vary depending on the number of participants.

  9. Day tours depart as scheduled regardless of weather conditions, except for natural disasters or severe weather conditions.

  10. Departure and tour end times may vary depending on the day's traffic conditions.

  11. Please take care of your belongings. Hyundai Travel is not responsible for any loss.

  12. Meals are not included in all day tours except for Moogerah Lake tours.

  13. If you change your phone number in Australia, you must provide a reachable contact number. We do not take responsibility for issues arising from unreachable contacts.


DOMESTIC TRAVEL REGULATIONS

5.1 Please familiarize yourself with the details provided in the vouchers we issue.

5.2 Verify all schedules (dates, times, locations, etc.) on your tour voucher.

5.3 Re-confirm your tour with the respective tour operator at least 72 hours prior to the scheduled date.

5.4 Any absence due to personal reasons on the day of the tour cannot be cancelled or changed and will be treated as a NO-SHOW.

5.5 Different time zones may apply to each destination compared to Brisbane, so please check in advance before traveling. Specifically, due to summer time in Sydney and Melbourne, there may be a time difference from early October to early April.

5.6 Once confirmed, the day tour schedule with the tour operator (TPO) cannot be changed. Please make your reservations carefully.

5.7 Backpacker bookings generally include accommodation in an 8-share dormitory.

5.8 If you choose to travel using Greyhound buses booked through us, luggage cannot be carried onboard without additional fees.

5.9 Our head office (Hyundai Travel) operates independently in Australia and is not associated with issuing cash receipts in South Korea.

5.10 Additional fees apply for CREDIT card transactions.

5.11 After we send the final quotation, partial payment towards flights and tour costs confirms your reservation status. The remaining balance must be settled for voucher issuance.

5.12 Hyundai Travel promotions are valid until the deadline. Please confirm the availability of promotional items with your designated manager before proceeding.

5.13 Itineraries may be subject to minor changes due to local circumstances (non-refundable reasons).

5.14 Tours may be cancelled due to safety concerns arising from natural disasters such as heavy snowfall, typhoons, heatwaves, or heavy rain. In such cases, we will notify you of the tour cancellation via SMS or phone call to the mobile number provided during booking.

5.15 Eating and drinking are prohibited inside the vehicle. Only water is permitted onboard; other beverages are not allowed for a comfortable tour environment.

5.16 Itineraries are subject to change based on traffic conditions.


[Immigration Inspection Guidelines]

  • When undergoing immigration inspection, please present your passport.

  • Australia and New Zealand have strict regulations regarding the importation of food. Please be mindful that fresh fruits, vegetables, nuts, meat, dairy products,

  • and other related items are prohibited. Sealed and instant foods must be declared, and all food items brought into New Zealand must be declared on the

  • customs declaration form upon entry. Customs officers will determine if the items can be allowed entry.

  • Failure to declare food items separately from personal belongings may result in confiscation of items or fines.


[Air - Travel Regulations in Australia]

  • Check-in for your flight must be completed at the airport at least 2 hours prior to departure. Late check-in may result in denial of boarding.

  • Domestic flight tickets in Australia are non-refundable.

  • Date changes to domestic flight tickets in Australia are subject to change fees (as per airline policies).

  • Additional charges apply for excess baggage on Australian domestic flights.

  • Seat allocation on flights is at the discretion of the airline and cannot be guaranteed beforehand. You must obtain seat allocation at the check-in counter.

  • Since March 2007, liquids (such as cosmetics, toothpaste, and gels) exceeding 100ml per container are not allowed in carry-on luggage.

  • Flight schedules are subject to change due to airline operational requirements.


Passport and Visa Regulations

  1. All passengers (including children and infants under 2 years old) must possess their own valid passport.

  2. Passports must be valid for at least 6 months beyond the date of departure.

  3. Ensure your passport has sufficient validity and the required visa for the country you are visiting.

  4. For travel to New Zealand, ensure you check visa requirements well in advance before ticket issuance.

  5. Tourists visiting Australia and New Zealand can enter with an ETA visa.

  6. Tourists must possess a return ticket to Korea for departure.

  7. New Zealand rigorously enforces visa status, especially for bridging and tourist visas.

  8. Airline tickets and baggage cannot be transferred to another individual. Hyundai Travel is not responsible for any issues arising from ticket or baggage transfers.


Hyundai Trave International Travel Terms & Conditions


[Flights Guidelines for international flights]

  • Check-in for your flight must be completed at the airport at least 2 hours prior to departure. Late check-in may result in denial of boarding.

  • Date changes to flight tickets incur change fees (as per airline and Hyundai Travel terms).

  • Seat allocation on flights is at the discretion of the airline and must be obtained individually at the check-in counter.

  • Since March 2007, liquids exceeding 100ml per container (such as cosmetics, toothpaste, and gels) are not allowed in carry-on luggage.

  • Flight schedules are subject to change due to airline operational requirements.

  • Cancellation fees vary by airline after ticket issuance.

  • Flight ticket cancellations initiated by the customer are non-refundable.

  • Same-day flight cancellations and changes are subject to airline penalties, approximately AU $250 in addition to any airline fees.

  • It is your responsibility to check your Flight details before issuing the ticket. (Name, Destination, Date and so on)

  • We highly recommend purchasing personal insurance before your trip.




[New Zealand Travel Tips]

  • New Zealand, located in the Southern Hemisphere, generally has mild weather throughout the year. The hottest months are typically from December to

  • February,opposite to Korea's seasons, while the coldest period is from June to August.

  • Casual attire is suitable for most occasions, but for outdoor activities like trekking, even in summer,

  • it's advisable to carry a light jacket or raincoat. During the colder months between May and September, warm winter clothes are recommended.



[New Zealand Hostel Accommodation Guidelines]

  • Most hostels do not allow children or infants. Please inquire about hotel accommodations or homestay options.

  • Check-in is usually available after 2 PM. Please submit your voucher along with your passport.

  • Dormitory rooms accommodate 4 to 10 individuals sharing bunk beds, with shared facilities like toilets and showers. Please take care of your personal belongings,

  • and if you are sensitive to shared accommodations, consider upgrading to a hotel. Note that group members may not always be assigned to

  • the same room in dormitories.

  • Vouchers may be required even for airport check-ins, so please carry them for the entire itinerary.

  • If you anticipate a late check-in due to tour schedules or other reasons, please contact the accommodation in advance.

  • In some cases, rooms may not provide indoor shoes, toothpaste, or toothbrushes for environmental reasons, so please prepare accordingly.

  • Each accommodation has specific regulations regarding damages to room furnishings, so please exercise caution.

  • A credit card may be requested as a deposit for personal expenses (room key deposit, phone calls, internet usage).

[New Zealand Transportation (Bus, Train) Guidelines]

  • Refunds will be processed according to regulations in case of schedule changes due to local circumstances. Additional charges resulting from itinerary changes are

  • not the responsibility of Hyundai Travel.

  • Refunds for bus and train cancellations due to local circumstances will follow refund regulations.

  • It is not possible to change the schedules of buses and trains, and additional fees may apply for luggage exceeding 20kg.


DEPOSITS

6.1 We require a deposit for planned tours, which we will hold for you for 48 hours. The minimum deposit is 20%, and this amount is non-refundable

if you choose not to proceed with the booking.


TRAVEL INSURANCE

7.1 We support the recommendation of the Department of Foreign Affairs and Trade that all travelers obtain travel insurance. 

If needed, we can provide information about travel insurance options. It is your responsibility to purchase your own travel insurance to cover 

any potential liabilities to us or a Service Provider, as well as other travel incidents you wish to insure against.

7.2 We advise selecting travel insurance with a low excess payment to ensure that claiming on cancelled tours is financially beneficial.


SERVICE PROVIDERS

8.1 We strive to curate tours that meet your expectations. However, we do not accept responsibility for any issues that arise during individual tours or arrangements with Service Providers.

8.2 We value your feedback, including complaints, compliments, or suggestions. However, within the limits permitted by law, we are not liable for any loss, expense, or damage you may incur during tours, accommodations, or travel, regardless of the cause. These matters fall under the responsibility of each Service Provider, and you agree not to hold us accountable in such situations.

8.3 As a valued customer of Hyundai Travel, you may receive exclusive work and travel deals, as well as notifications.

8.4 Tour Platform: We offer Hyundai Travel Brisbane day tours through various platforms, and prices may vary due to special events and discount coupons.


PRICES

9.0 We strive to offer competitively priced tours that provide the best value for our customers. However, we do not accept responsibility for price fluctuations resulting

from changes in prices charged by Service Providers before final payment. Therefore, the price of your travel is subject to change until you have paid for the travel in full.


EXTRA COSTS

9.1 Many tours may include additional expenses that you should be aware of. These costs will vary depending on the Service Provider, but typical extras may include: 

Tax, Wet suit Hire, Luggage storage, Sleeping Bag Hire, Linen Hire, National Park Fee, Food, Insurance, Accommodation, Equipment Hire, Petrol Levy, Guide tip.

9.2 We will endeavor to inform you about these extra costs to the best of our ability. However, it is also your responsibility to check with each individual Service Provider 

when confirming your ticket.

9.3 A $20 administration fee may apply for all ticket or voucher reissues.

9.4 Transfers between tours may incur a $30 administration fee.


PASSPORT VISA AND IMMIGRATION

10.1 It is your responsibility to fulfill the passport, visa and other immigration requirements for all transiting and stopover destinations applicable to your itinerary. You should confirm these with the relevant high commissions, embassies and/ or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements. Your passport must be valid for 6 months beyond your return date.


TRAVEL ADVICE AND VACCINATIONS

11.1 Australian residents should consult the travel advice provided by the Department of Foreign Affairs at www.dfat.gov.au or www.smartraveller.gov.au for all countries you plan to visit. Vaccinations may be necessary for some or all of the destinations on your itinerary. It is your responsibility to ensure that you have obtained all required vaccinations for your travel plans.


TICKETS/ VOUCHERS

12.1 If an expiry date is specified on the tickets and vouchers, they will remain valid for 12 months from the date of issue, unless designated for specific dates or with a specified "valid to" date.


COUPON CODES

13.1 Each coupon code is limited to one use per customer account. Any misuse of these offers, such as purchasing individual items separately instead of in a single transaction, constitutes a breach of our terms and may result in legal action. By making a purchase from us, you agree to use each coupon code only once.

13.2 Any promotions offered are subject to their own terms and conditions, which will be visible at the time the promo code is provided. These terms may include conditions such as minimum spend requirements, specific product eligibility, or validity for returning customers only. The validity and use of coupon codes are determined by the owner and can be withdrawn at any time and for any reason without prior notice.


EMAIL SUBSCRIPTIONS

14.1 By purchasing from us, you consent to receiving occasional email updates containing information about the latest discounts and offers on tours and attractions. If you prefer not to receive these updates, please ensure to deselect the "opt-in" option during the checkout process.


If you make a booking through our website, Terms and Conditions applied.

I have read and understood the above terms and conditions, and agree to them as part of the contract.


현대여행사 


대표 : Hyundai Travel 

주소 : 204/89 Charlotte Street, Brisbane City QLD 4000 

ABN : 84154713372

개인정보책임자 : admin@hyundaitravel.com 

현대여행사 고객센터


호주 : 07-3210-0061 

한국 : 070-8625-9942